1. Introduction

JL Solutions ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jlsolutions.au (the "Site") and use our web design and digital marketing services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

Personal Information You Provide:

Name, email address, and phone number
Business name and website information
Postal address and location
Payment information (processed securely through third-party providers)
Any other information you voluntarily provide through contact forms or inquiries

Automatically Collected Information:

Browser type and version
IP address and location data
Pages visited and time spent on each page
Referring website
Device information
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for:

Providing and improving our web design and digital marketing services
Processing your requests and delivering quotes
Communicating with you about your project
Sending marketing materials (with your consent)
Analysing website usage and trends through Google Analytics
Preventing fraud and enhancing security
Complying with legal obligations

4. Google Analytics

We use Google Analytics to track website usage and understand visitor behaviour. Google Analytics collects information such as:

Pages visited
Time spent on pages
User interactions
Geographic location
Device and browser information

For more information about Google Analytics and how it uses your data, visit Google Analytics Terms of Service.

5. Cookies

Our Site uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our Site.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

We use SSL encryption, secure servers, and industry-standard security practices to protect your data.

7. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information only with:

Third-party service providers who assist in delivering our services (payment processors, hosting providers, etc.)
Legal authorities when required by law
Your explicit consent

8. Your Rights

Under Australian Privacy Principles, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Opt-out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

JL Solutions
222 North Street, Toowoomba, QLD 4350
Email: Joshua@jlsolutions.au
Phone: 0498 032 299

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.